01 Contact

Club support

Write to us

One address for everything: app questions, bugs, suggestions, data requests and documents. There is no form on this site — write from any mail client.

Support email

Write to

support@pokerdom.com

We reply within two working days. The more precisely you describe what happened, the faster we can act.

Operator
Pokerdom
Reply time
within two working days

What helps us answer

  • Phone model and Android version
  • App version from the settings screen
  • What you did just before the problem
  • A screenshot, if the problem is visible
02 Questions

Common questions

Can coins be bought or cashed out?
No. The coins are virtual: they cannot be bought for money, exchanged, given to someone else or withdrawn. The app has no payments at all — no subscriptions and no one-off purchases.
Do I need an account or to register?
No. The app asks for no email, no password and no phone number. The nickname is a signature in your profile; you can change it or leave the default («Игрок» / «Player»).
Can I play without a connection?
Yes, and that is the normal way it runs. All progress is stored on the phone. The network is needed only for the two documents inside the app — the privacy policy and the terms of use.
What happens if I delete the app?
The progress is deleted with it: balance, stats, missions, achievements and the wins album. There is no backup on a server, so the data cannot be restored.
How do I reset my progress?
Settings → «Reset progress». Coins, stats, bonus timers, missions, achievements and the album are cleared. The nickname and the chosen language stay.
Why are there two languages?
The club is written in Russian and translated into English in full. The language is chosen on first launch or in settings, and the switch is immediate.
Where do I download the app?
The app is distributed through RuStore and runs on Android 8.0 or newer. There are no links to other stores, because there are no other builds.
Is the club adults only?
Yes. On first launch you confirm that you are 18 or older and accept the terms and the privacy policy. Without that confirmation the app shows an access-denied screen.

Documents

Terms, licence, privacy policy and cookie policy each have their own page.

Open the documents